Learn more about Cieblink
Find answers to our customers’ most frequently asked questions
Our Platform
What is Cieblink?
Cieblink is a cloud-based B2B platform that connects buyers and suppliers in the woodworking and wood products manufacturing industry.
It centralizes purchasing, order management, and product configuration in a single platform, reducing manual work, eliminating delays, and enabling real-time collaboration between trading partners.
How does Cieblink work?
Cieblink works by linking buyers and suppliers on a shared network. Buyers use Cieblink Purchases to create and send purchase orders digitally.
Suppliers use Cieblink Sales to receive, confirm, and manage those orders.
Both sides gain full visibility into order status, supplier activity, and transaction history, without switching between emails, spreadsheets, or disconnected systems.
Which industries can benefit from Cieblink?
Cieblink is designed specifically for companies in the woodworking and wood products manufacturing sector, including cabinet manufacturers, millwork producers, door and component suppliers, and their wholesale distributors.
If your business buys or sells materials, hardware, or custom components in this industry, Cieblink is built for your workflows.
Do I need technical experience to use Cieblink?
No. Cieblink is designed for purchasing managers, buyers, and sales teams, not IT departments. Setup takes minutes, and the interface is intuitive enough to use from day one. No integration or coding is required to get started.
Is Cieblink available in French?
Yes. Cieblink is fully available in both English and French.
The platform interface, purchase orders, and communications can all be used in French, making it a natural fit for companies operating in Quebec or in bilingual environments across Canada.
Our Packages
Does Cieblink offer a free plan ?
Yes. Cieblink Purchases is free for buyers. Your suppliers absorb the platform cost through Cieblink Sales, which operates on a pay-as-you-go model based on order volume.
Most buyers on the network never pay anything. For companies that want to fully manage internal workflows, approvals, and multi-location purchasing, a Pro plan is available.
Can I change my plan later?
Yes. You can upgrade or adjust your plan at any time as your team or volume grows. There are no long-term commitments required to get started.
Here is our different packages.
Your Account Setup
How do I set up my company profile?
After signing up, you'll be guided through a short onboarding flow. Add your company name, locations, and key contacts. Once your profile is complete, you can start connecting with suppliers and sending purchase orders within the same session.
How do I connect with suppliers?
Search for your suppliers directly within the Cieblink network. If they're already on the platform, you can send a connection request instantly.
If they're not yet registered, you can invite them and they can join for free.
How do I connect with clients?
Suppliers can invite their buyer clients by email directly from the platform. Once connected, your clients can start submitting purchase orders through Cieblink Purchases, and you receive them in real time in Cieblink Sales.
How long does onboarding take?
For Cieblink Purchases, most companies are up and running within the same day. Creating your account, setting up your company profile, and connecting with your first suppliers typically takes less than an hour.
For larger teams or companies with more complex workflows, the Cieblink team offers guided onboarding calls to accelerate the process.
Features
What is Cieblink Purchases and how does it work?
Cieblink Purchases is the buyer-side module of the Cieblink platform. It allows purchasing teams to create digital purchase orders, send them to suppliers, track confirmation status, and manage the full order lifecycle in one place.
It replaces email chains and manual follow-ups with a structured, auditable process, and it's free for buyers.
How does Cieblink Sales simplify order management?
Cieblink Sales is the supplier-side module. It gives sales teams a single platform for all incoming orders from connected buyers. Orders are received, confirmed, and tracked without back-and-forth emails.
Suppliers can also set up Cieblink CPQ to let buyers configure and price custom products on their own, reducing quote turnaround time significantly.
What is Cieblink CPQ and how does it work?
Cieblink CPQ (Configure, Price, Quote) is a product configurator built into Cieblink Sales. It allows suppliers to offer configurable products (such as custom doors, panels, or components) with real-time pricing.
Buyers select their specifications and receive an accurate price instantly, without waiting for a manual quote.
Which AI features are available and how can they help me?
Cieblink uses AI to accelerate order processing. The platform can automatically read and extract data from purchase orders sent by email or in various formats, reducing manual entry and processing time.
This means fewer errors, faster confirmations, and less administrative load for both buyers and suppliers.
What is the difference between Cieblink Purchases and Cieblink Sales?
Cieblink Purchases is the buyer-side module, designed for companies that buy materials, hardware, or components from suppliers.
Cieblink Sales is the supplier-side module, designed for companies that receive and manage incoming orders from their clients. Both modules work together on the same network, so a transaction created in Purchases is received instantly in Sales on the other side.
Does Cieblink integrate with my ERP or existing software?
Cieblink is designed to work alongside your existing tools. For companies using Cienapps ERP, a direct integration is available to synchronize purchasing and sales data across both platforms. For other ERP systems, the Cieblink team can discuss your specific setup during an onboarding call.
Our History
Who owns Cieblink?
Cieblink is developed and operated by Cienapps Software, a software company based in Montreal, Quebec, serving the woodworking and wood products manufacturing industry across Canada, United Kingdom and the United States.
When was Cieblink founded?
Cieblink was founded by Cienapps Software to address a clear gap in the market: the woodworking and manufacturing industry lacked a purpose-built platform for B2B purchasing and sales collaboration.
The platform has been growing steadily since launch, with an active network of buyers and suppliers across North America.
What is Cieblink’s mission?
Cieblink's mission is to make B2B commerce simpler, faster, and more connected for companies in the woodworking and wood products manufacturing industry.
The platform exists to reduce friction between buyers and suppliers so both sides can focus on building great products instead of chasing paperwork.
Security
How does Cieblink handle data privacy?
All data transmitted and stored on Cieblink is encrypted. Access is controlled through user-level permissions, so each team member only sees what they need. Cieblink does not share your company data with third parties, and your information is never used for purposes outside of operating your account.
How do I delete my company data or account?
You can request full account deletion at any time by contacting the Cieblink support team. All company data, order history, and user information will be permanently removed upon request, in accordance with applicable privacy regulations.
Still have questions?
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